This Privacy Policy describes how OctaVertex Media ("we," "us,") collects, uses, and shares information in connection with Vertex PM (the "Service"), including the site at kanban.vertexcrm.in. If you use the Service on behalf of an organization, that organization's instructions and agreements may also apply.
1. Information we collect
1.1 You provide
- Account data: name, email address, password or authentication tokens, role, and profile details you choose to add.
- Content: projects, tasks, comments, files, meeting details, knowledge articles, and other materials you create or upload in the Service.
- Support: information you send when you contact us or your admin.
1.2 Automatically collected
- Technical data: IP address, device/browser type, general location (derived from IP), timestamps, and similar diagnostics needed to secure and operate the Service.
- Cookies and similar technologies: we use cookies and similar technologies for session management, security, and preferences. Essential cookies are required for sign-in and core functionality.
2. How we use information
We use information to:
- Provide, maintain, and improve the Service;
- Authenticate users and protect accounts;
- Operate collaboration features you use (for example, sharing work with your team);
- Detect, prevent, and address fraud, abuse, and security issues;
- Comply with law and enforce our terms; and
- Communicate with you about the Service (for example, security or product notices).
3. Legal bases (where applicable)
If the GDPR or similar laws apply, we rely on bases such as: performance of a contract, legitimate interests (for example, securing the Service), consent where required, and legal obligation.
4. How we share information
We may share information:
- With your organization: admins and members you collaborate with can see content according to permissions in the Service.
- Service providers: vendors that host data, deliver email, provide authentication, analytics, or other infrastructure, bound by confidentiality and processing terms.
- Legal and safety: when required by law, legal process, or to protect rights, safety, and security.
- Business transfers: in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards.
We do not sell your personal information.
5. Data retention
We retain information for as long as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. Retention periods may depend on your organization's settings and backups.
6. Security
We implement technical and organizational measures designed to protect information. However, no method of transmission or storage is completely secure.
7. International transfers
We may process information in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact your organization's administrator or us as described below.
9. Children
The Service is not directed to children under 16 (or the age required in your region). We do not knowingly collect personal information from children.
10. Changes
We may update this Privacy Policy from time to time. We will post the new version on this page and update the "Last updated" date.
11. Related terms
Our Terms of Service also govern use of the Service.
12. Contact
For privacy questions, contact us through octavertexmedia.com or your organization's administrator.